In my previous job, I have encountered making websites for very demanding clients. And many times you believe the work being demanded is not part of the job you supposed to work on, but as far as the client is concerned, they have all the right to ask for whatever. Sometimes it may be triggered by a promise the sales department has given just to be able to close the sale and including unofficial freebies in the process. Sometimes contracts can be so expensive that they just expect everything they ask for to be included.
Having a good contract and getting proper paperwork signed up well resolves misunderstandings like these. But having contracts and contracts and more contracts on paper as a company groups and clients increase, these papers in filing cabinets can be so overwhelming that monitoring and going through each paper and searching alone is like a full time job already doing that alone. One solution to avoid problems like this is investing in a good Contract Management Software.
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